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Jackie Amann is the Director of Customer Service at Macy's Inc., where they currently lead a team of over two hundred members. With more than twenty years of experience in business management, Jackie has a strong background in accounting, compliance, and customer service operations management. Previously, they served as the Director of Compliance at Macy's Credit and Customer Service, ensuring adherence to regulatory requirements. Jackie's career began in auditing, holding positions at K.B. Parrish & Co. LLP and Arthur Andersen, and they developed further skills as an Assistant Controller at Madison Marquette. Jackie earned a Bachelor of Science in Accounting from Bradley University.