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Armaan S. is an award-winning senior executive currently serving as the Head of Customer Experience at Intuit, where they spearhead initiatives to transform customer service into a revenue-generating organization. With over 20 years of experience in scaling customer service teams and leading high-performing organizations at major companies such as Wayfair, Samsung, and Fannie Mae, Armaan has a proven track record of delivering exceptional outcomes driven by operational excellence and CX innovation. They specialize in leveraging next-generation technologies, including generative AI, to enhance customer satisfaction and reduce costs. Armaan holds a Bachelor’s Degree in Artificial Intelligence and two Master’s degrees in Psychology from Harvard University and is currently pursuing further studies at the New Jersey Institute of Technology.