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Lourds Chrisbert is an accomplished professional with extensive experience in business transformation and operations management. Currently serving as Associate Director at Firstsource, Lourds has previously held multiple senior management roles, including Senior Manager and Service Delivery Manager at Cognizant. Notable achievements include leading the implementation of ServiceNow for an investment banking client, managing a transition project that involved 65 FTEs, and successfully setting up business management processes for an IT cluster. With a strong foundation in project management, business analysis, and operations transformation, Lourds has contributed to significant process improvements and financial forecasting accuracy throughout a career that began with internships in business development and supply chain management. Lourds holds a PGDM in Operations and Marketing from Loyola Institute of Business Administration and a Bachelor's degree in Mechanical Engineering from Anna University Chennai.