Firstsource Solutions Limited is a provider of a range of business process management services across the customer life cycle delivered through transaction processing. 

Outsourcing

Firstsource

Firstsource's headquarters in Mumbai, India

Ritesh Idnani

Sanjay Dey

Roshan Halwai

Vaseem Shaikh

Kumaran Shanmuhan

Sundara Sukavanam

Jagriti Bhattacharyya

Arjun Mitra

Anup Panthaloor

Shamita Mukherjee

Dinesh Jain

Aniket Maindarkar

Himani Babbar

Lisa Corcoran

Rajiv Malhotra

Shae Rath

Harry Jose

Sunil Seth

Sohit Brahmawar

Pradip Kumar Khaitan

Rajiv Kumar

Vanita Uppal

Utsav Parekh

Sanjiv Goenka

Subrata Talukdar

Shashwat Goenka

T.c.suseel Kumar

Rekha Sethi

The Operations and Process Management team at Firstsource focuses on optimizing business processes and enhancing operational efficiency across various service offerings. This team oversees transaction processing and ensures seamless execution throughout the customer life cycle, leveraging strategic insights and best practices to drive performance improvements. Additionally, they collaborate with cross-functional teams to implement innovative solutions that align with organizational goals.

Operations and Process Management

The Talent Acquisition and Human Resources team at Firstsource is responsible for attracting, recruiting, and developing top talent to support the company’s business process management services. This team ensures a strategic approach to workforce planning, employee engagement, and organizational development, while also managing essential HR functions such as policy development, talent management, and employee relations to foster a productive and compliant workplace.

Talent Acquisition and Human Resources

The Business Development and Sales team at Firstsource focuses on identifying new market opportunities and nurturing client relationships to drive growth in business process management services. This team works collaboratively to develop strategic sales initiatives, enhance client engagement, and support the transition to intelligent automation solutions, ensuring that Firstsource remains competitive and responsive to customer needs across various sectors.

Business Development and Sales

The Finance and Legal team at Firstsource plays a critical role in overseeing financial operations and ensuring compliance with legal regulations. They manage budgeting, financial reporting, and strategic planning, while also handling contracts, risk management, and compliance issues across the organization. This team ensures that Firstsource operates within legal frameworks while optimizing financial performance to support business growth.

Finance and Legal

The Technology and Digital Solutions team at Firstsource is responsible for driving innovation and digital transformation across various service lines. They focus on developing and implementing advanced technology solutions and digital strategies to enhance operational efficiency and improve customer engagement within the business process management framework. This team leverages expertise in digital platforms, AI, and solutions architecture to deliver impactful, scalable solutions tailored to health plans, providers, and enterprise clients.

Technology and Digital Solutions

The Leadership Team at Firstsource is responsible for strategic decision-making and guiding the company's direction in business process management services. Comprising key executives such as the CFO and Chief Digital Officer, this team focuses on enhancing operational efficiency, driving digital transformation initiatives, and ensuring financial sustainability to meet the evolving needs of clients throughout the customer life cycle.

Leadership Team

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Firstsource

Org chart

Board & advisors

Teams

Operations and Process Management

Talent Acquisition and Human Resources

Business Development and Sales

Finance and Legal

Technology and Digital Solutions

Leadership Team

Offices

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Firstsource

Org chart

Board & advisors

Teams

Operations and Process Management

Talent Acquisition and Human Resources

Business Development and Sales

Finance and Legal

Technology and Digital Solutions

Leadership Team

Offices

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