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Vera Papini

CX Programs Manager

Vera Papini currently serves as the Chat Support Manager at Circle, effective January 2024, overseeing a third-party live chat team while focusing on customer satisfaction and complex case escalation. Previously, Vera worked as a Customer Relationship Manager at Legalboards, managing client relationships and onboarding processes, and held the position of Team Leader at PartnerHero, where management of a global customer support team and onboarding team was key. Additional experience includes roles in customer support and onboarding at Loggi and iFood, respectively, along with strategic marketing responsibilities at Cognizant. Vera's educational background consists of ongoing specializations in Human Sciences and Educational Psychology, along with qualifications in Human Resources Management and a Bachelor's degree in Photography.

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