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Emily McCaleb is a seasoned professional in customer experience and operations management, currently serving as Senior Manager of Consumer CX Programs and Learning and Development at Coinbase since May 2021. Prior to this role, Emily worked at Amazon from July 2015 to April 2021, where responsibilities included leading driver support and customer service for Amazon Fresh, Prime Now, and Whole Foods, as well as launching and managing a team for executive customer relations under senior leadership. Emily’s foundational role as a Customer Service Manager involved establishing the vision and culture for a large team focused on aligning with Amazon’s mission of customer centricity. Educational credentials include a Bachelor's Degree in Business Management and Entrepreneurship, along with an International Business Certificate from Universidad Nebrija and W. P. Carey School of Business at Arizona State University.