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Dawn Seng is the Chief Operations Officer at AIA Malaysia, overseeing the Agency Training and Quality Recruitment departments. With 15 years of experience in quality recruitment, leadership development, and human resource development in multinational corporations, Dawn has demonstrated expertise in learning and development strategies. Dawn previously held positions such as Assistant Manager at Prudential Assurance Malaysia Berhad and Training Manager at Green Packet Berhad. Dawn earned a BSc (Hons) in Genetic and Molecular Biology from the University of Malaya.