Dan Coto is the Global Director of Customer Care and Costa Rica Support Site Leader at Workday. With over 20 years of experience in global service operations at companies such as CWT, Akamai, and HP, Dan has a proven track record of building high-performing teams across multiple regions. Their leadership emphasizes operational rigor, continuous improvement, and alignment of KPIs with strategic outcomes. Dan holds a degree in Business Administration from Universidad San Marcos and has been recognized for fostering positive workplace environments and driving digital transformations in various roles.
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