As a remote-first company, we make concerted efforts to assure that information is shared and accessible across the company.

About our work, and each other. We're accountable, optimistic, and energized to work together. Plus, we have each other's back.

And strive to make everyone feel welcomed and accepted, regardless of their skin color, gender or sexual orientation.

Our decisions and priorities are defined by what helps our customers win.


UserGems is an easy way to fill your sales pipeline with warm leads. Know when your customers change their jobs to a new company or when a new buyer joins your target account.

Data

AI/ML

Information Technology

UserGems

UserGems' headquarters in San Francisco, CA, United States

Christian Kletzl

Emily Jennings

Connor Fee

Stephan Kletzl

Trinity Nguyen

Ziyu Wang

Emily Ciavola

Alexa Smythe

Gar Smyth

The Customer Success and Account Management team at UserGems ensures clients maximize the value of their service. They provide strategic guidance, manage client relationships, and work to identify new sales opportunities within existing accounts. The team also handles onboarding, product training, and ongoing support to maintain high customer satisfaction and retention rates. They collaborate closely with sales and implementation managers to deliver a seamless customer experience.

Customer Success and Account Management

The Engineering Team at UserGems is responsible for developing and maintaining the software applications and infrastructure that power the company's sales pipeline and lead generation platform. This includes web development, backend systems, machine learning models to identify job changes, data security, and ensuring system reliability and scalability. The team collaborates closely to innovate and enhance the product, ensuring users receive timely and accurate lead information.

Engineering Team

Revenue

This department is responsible for managing client relationships, ensuring satisfaction, and driving revenue growth through effective account strategies.

Account Management

Customer Success

This department provides expert guidance and consultation to support decision-making and strategy development.

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UserGems

Org chart

Board & advisors

Teams

Customer Success and Account Management

Engineering Team

Revenue

Account Management

Customer Success

Advisory Services

Offices

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UserGems

Org chart

Board & advisors

Teams

Customer Success and Account Management

Engineering Team

Revenue

Account Management

Customer Success

Advisory Services

Offices

Related companies

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