Transcom Worldwide's customer service portfolio is designed around creating smarter people experiences, increasing loyalty and driving growth. We offer future proof customer facing concepts, improving quality and operational efficiency through our core services and digital technology.

Consulting

Transcom

Transcom's headquarters in Karlskoga, Sweden

Brian Johnson

Sandra Kujundžic Draškovic

Emma Crowe

Reeta Bhandari

Shannan Bjortvedt

Debora Mendola

Erwan Injey

Harish Juneja

Jeff Blair

Martin Hindemark

Sohit Saundh

Marieke Smidt

Anoop Gupta

Simon Hunt

Snejana Koleva

Christine Timmins Barry

Alfred von Platen

Fredrik Cappelen

Donald Hicks

Brent J. Welch

Mattias Holmström

Julius Höh

The Leadership Team at Transcom drives the strategic vision and operational excellence of the company, ensuring alignment with its mission to enhance customer service experiences. Comprising executives from diverse disciplines such as finance, operations, IT, and human resources, the team collaborates to optimize performance, foster innovation, and cultivate a culture of growth and loyalty within the organization. Through effective leadership and strategic initiatives, they aim to position Transcom as a leader in delivering future-proof customer solutions.

Leadership Team

The Talent Acquisition & HR team at Transcom Worldwide is dedicated to identifying, recruiting, and retaining top talent to support the company's customer service initiatives. They focus on fostering a positive employee experience, driving HR strategies across multiple regions, and enhancing operational efficiency through innovative recruitment processes. This team plays a critical role in aligning workforce capabilities with Transcom's commitment to delivering exceptional customer experiences.

Talent Acquisition & HR

The Marketing & Sales team at Transcom is focused on driving customer engagement and growth through innovative marketing strategies and sales initiatives. They collaborate to enhance the company’s service offerings, promote customer loyalty, and ensure a seamless experience by leveraging digital technology and data insights. This team plays a crucial role in developing relationships with clients across various regions, particularly in Spain and Portugal, while also overseeing corporate marketing efforts globally.

Marketing & Sales

The IT Operations & Support team at Transcom is responsible for ensuring the seamless functionality of all IT systems and services across the organization. This team focuses on delivering technical support, managing global IT procurements, and improving service delivery through innovative solutions. They work collaboratively to enhance network infrastructure, optimize IT operations, and drive overall efficiency to support Transcom's commitment to superior customer experiences.

IT Operations & Support

The Product Development & Engineering team at Transcom is responsible for designing and implementing innovative customer service solutions that enhance user experiences and drive operational efficiency. This multidisciplinary team leverages advanced technologies, including omnichannel and conversational AI, to enable smarter interactions and support data-driven decision-making across the organization. Through collaboration and expertise in software engineering and data strategy, they develop future-proof products that strengthen customer loyalty and support the company’s growth objectives.

Product Development & Engineering

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Transcom

Org chart

Board & advisors

Teams

Leadership Team

Talent Acquisition & HR

Marketing & Sales

IT Operations & Support

Product Development & Engineering

Offices

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Transcom

Org chart

Board & advisors

Teams

Leadership Team

Talent Acquisition & HR

Marketing & Sales

IT Operations & Support

Product Development & Engineering

Offices

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