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Dave Matters is a growth-driven executive currently serving as the Head of Customer Operations at Trane Technologies, where they focus on driving residential growth through new digital selling models and operational excellence. Previously, Dave was the Vice President of Inside Sales and Customer Retention at CPI Security from 2017 to 2023, where they led efforts to enhance customer service and technology solutions. With experience at Red Ventures as a Sales Director and at CarSure as Vice President of Sales and Production, they have built high-performing teams and driven customer acquisition across various industries. Dave holds a B.S. in Mass Communication from Winthrop University and has completed several leadership programs, including those at Harvard Business School.