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Cesar G. has extensive experience in customer service supervision, with a focus on quality monitoring and performance metrics across various companies. Currently, Cesar serves as Supervisor de Atendimento ao Cliente at System Interact, managing the SAC/CHAT team for PIC PAY since August 2022. Previous roles include similar supervisory positions at Crossclean Soluções em Limpeza e Manutenção for PayJoy, Sercom for SKY, and Atento Brasil for DASA. Cesar has a strong background in fraud prevention and customer support from roles at Mercado Livre and B2W Digital, as well as leadership experience in call center operations from OdontoPrev. Academically, Cesar holds an MBA in Executive People Management, a postgraduate degree in Cyber Crime and Cyber Security, and a degree in Private Security Management.