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Pradeep Madhavan is the Director of FAO at Sutherland Global Services, where they focus on developing operational innovations and enhancing customer and employee satisfaction. With over 10 years of experience in the BPO industry, Pradeep has held roles at notable companies including Accenture, Tata Consultancy Services, and Ford Business Services Center. They are skilled in outsourcing solution design, client relationship management, and team leadership. Pradeep holds a Bachelor’s degree in Commerce from the University of Madras and a Post Graduate Diploma in Business Management from SISI.