Doug Almond is a dynamic leader with over 30 years of BPO experience, excelling in service delivery and customer experience across multiple continents. Currently, they serve as the VP and General Manager for the West Region at Sutherland, managing operations across various countries. Previously, they held roles such as Country Head at Sutherland Global Services and Regional Vice President at APAC Customer Services, where they led large teams and oversaw significant P&L responsibilities. Doug's expertise encompasses enterprise transformation, customer satisfaction, and operational excellence.
Location
Florida, United States
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