David Girard has extensive experience in various roles within the customer service and workforce management sectors. Currently serving as a Reporting Analyst at Sutherland since December 2012, responsibilities include monitoring headcount accuracy and coordinating with financial teams. Prior roles at Sutherland include Workforce Management Specialist, where David analyzed call metrics and prepared reports for senior management, and Subject Matter Expert, supporting call center operations and fostering a collaborative culture. David's early experience includes customer care and sales consulting, as well as roles in team management and maritime operations. Educationally, David holds dual Bachelor of Science degrees in Political Science and Applied Arts & Sciences from the Rochester Institute of Technology.
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