Dillon Barnes is an experienced Quality and Coaching Manager at Sigma Connected Group, where responsibility includes driving account performance through a defined QA framework, managing customer experience delivery, and overseeing the Quality and Coaching Team. Prior roles encompass Team Leader positions at Teleperformance and Sigma Connected Group, emphasizing professionalism in call handling and team motivation to achieve departmental goals. Dillon has a strong background in quality assurance, performance analysis, and coaching, contributing to continuous improvement initiatives. Currently pursuing a Bachelor of Laws (LLB) degree at the University of South Africa, Dillon demonstrates a commitment to professional and academic growth in the field of law.
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