Jo-Ann Vuyokazi Fadana is an experienced Performance Coach at Sigma Connected Group since November 2019, specializing in auditing calls, delivering calibration sessions, coaching underperformers, and driving campaign performance. Previous roles include Customer Service Advisor at Sigma Connected Group, where Jo-Ann handled customer inquiries, complaints, and product recommendations, as well as roles as Administrator at Trace Online and Verification Administrator at QualiCV. Jo-Ann also served as a Shop Assistant at Shoe City Canal Walk, focusing on customer satisfaction and sales service, and as Car Park Manager at Karabo Parking, managing operations and staff. Jo-Ann holds a Certificate in Human Resource Management from Damelin, earned between 2011 and 2016.
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