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Richard Smith is an Associate Principal Programme/Project Manager at Salesforce, managing large projects and programmes for major clients like Unilever, Barclays, and PricewaterhouseCoopers. With a BA in Business Management from Northumbria University, Richard's career includes roles as a Digital Marketing Executive at Communicator Corp and a Senior Programme Manager at e-Dialog, where they managed key client relationships with brands such as Nike and Hewlett-Packard. At Salesforce Marketing Cloud, Richard received the 'Programme Team of the Year' award for leading the implementation of a major project for John Lewis Partnership. They have also served as Acting Head of Project Management, leading a team of over 20 Project Managers.