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Zara Mirza is a Senior Lead Customer Experience Manager at Sainsbury's, bringing over 10 years of supervisory and managerial experience in the retail industry. Previously, Zara held various roles at Tesco, including Team Leader and Customer Service Manager, where they consistently delivered operational efficiency and sales growth. Zara's expertise lies in colleague management, customer service, and achieving KPI targets. They hold a BA (Hons) in Business with Finance from the University of Greenwich and are committed to advancing their career in management while adding value to organizations.