J Sainsbury plc trading as Sainsbury's is the second largest chain of supermarkets in the United Kingdom, with a 16.0% share of the supermarket sector. Founded in 1869, by John James Sainsbury with a shop in Drury Lane, London, the company became the largest retailer of groceries in 1922 and was an early adopter of self-service retailing in the United Kingdom.

Retail

Sainsbury's

Sainsbury's' headquarters in United Kingdom

Simon Roberts

Rhian Bartlett

Nick Grant

Clodagh Moriarty

Mark Given

Bláthnaid Bergin

Agata Pytko

Jo Kiely

Champs Ghosh

Robert Mulhall

Martin Scicluna

Jo Harlow

Adrian Hennah

Jo Bertram

Tanuj Kapilashrami

Keith Weed

Rosanne Murison

Bruce Richardson

Helen Normoyle

Steve Hare

Katie Bickerstaffe

The Customer Experience Management team at Sainsbury's is dedicated to enhancing and optimizing the shopping experience for customers. This team is responsible for analyzing customer feedback, implementing strategies to improve service quality, and ensuring that customer needs are met across all touchpoints—both in-store and online. Their aim is to foster customer loyalty and satisfaction, ultimately driving sales and promoting a positive brand image.

Customer Experience Management

The Leadership Team at Sainsbury's is responsible for setting the strategic direction and operational priorities of the company. Comprising key executives from various functions, including retail, technology, marketing, finance, and human resources, this team collaborates to drive innovation, enhance customer experience, and ensure sustainable growth while managing risks across the organization. Their collective expertise guides Sainsbury's in maintaining its competitive edge in the retail market.

Leadership Team

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Sainsbury's

Org chart

Board & advisors

Teams

Customer Experience Management

Leadership Team

Offices

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Sainsbury's

Org chart

Board & advisors

Teams

Customer Experience Management

Leadership Team

Offices

Related companies

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