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Pedro Pamplona is a Services Global Expert at Philips, bringing over 15 years of process expertise across various global roles. They previously served as a Business Support Agent at Stream S.L. - Dell S.A, where they resolved technical issues and supported customers with hardware and network challenges. At CGS – Computer Generated Solutions Romania, they held the position of Business Support Team Leader, managing a team to meet performance standards and enhance customer experience. Pedro's earlier experience includes on-site support for major corporations and managing IT infrastructure at PAMAFE IT.