Samantha (Sam) Price is an experienced Customer Experience (CX) Program Manager at Paychex since September 2021, where responsibilities include leading the CX Service Council to improve customer pain points and managing the VoC survey program. Prior to this role, Sam served as the Workforce Management and QM Program Manager at TriNet, focusing on phone system initiatives, text analytics, and dashboard creation for enhancing service efficiency. Sam's career also includes coaching for Phone Ninjas Coaching, client account management at Unique Management Services, and customer service roles in various organizations including Sage and Atrium Health. Sam holds an Associate's degree from Trinity College of Florida and has completed several professional development programs, including a Six Sigma Green Belt certification from Villanova School of Business.
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