Patrick Chiavetta is a seasoned professional in technical support and incident management with extensive experience across multiple companies. Currently serving as Manager and previously as Team Lead for Technical Support Services at Optimizely, Patrick oversees daily operations and escalations while guiding the Incident Management team. Prior experience includes roles as a Managed Services Engineer at Consolidated Communications and Cloud5 Communications, where responsibilities involved addressing high-level technical issues and implementing enterprise networks for major hotel chains. Patrick's career began with internships in IT support, followed by positions at FairPoint Communications and Single Digits, Inc., focusing on customer support and service delivery. Patrick holds an Associate of Science in Information Technology from NHTI, Concord's Community College, along with several training certificates from Metaswitch Networks.
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