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Mala Jain is a technology professional with extensive experience in software engineering and technical services. Currently serving as Principal Technical Services at Manhattan Associates since May 2014, Mala specializes in Warehouse Management systems and the SCALE product. Prior to this role, Mala worked as a Testing Engineer at Keystone Logic, focusing on e-commerce order fulfillment processes, and as a Technology Analyst at Infosys, where responsibilities included redesigning the checkout process for Nordstrom.com. Additionally, Mala held roles ranging from Senior Software Engineer to Software Engineer at Infosys, providing production support and developing web applications. Mala holds a Bachelor of Technology degree in Computer Science from B. M. S. College of Engineering, obtained in 2007.