Angela Lucia Gonzalez Mesa is a skilled product engineer and former senior product analyst with extensive experience in support optimization and operational efficiency in technology and e-commerce settings. Currently at Infobip since August 2022, Angela has focused on enhancing user support by implementing proactive strategies and standardizing communication processes, achieving significant reductions in task entries and resolution times. Previously at Elenas, leadership in support initiatives led to a 50% decrease in ticket externalization. At Rappi, Angela played a pivotal role in various special projects and training initiatives across Latin America, contributing to efficiency improvements and increased satisfaction among partners. Angela holds a degree in Business Administration from Universidad de Los Andes.
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