Sophie Donnellan is an experienced customer service professional currently serving as the Customer Services Manager at ICONIC LONDON since October 2025. Prior to this role, Sophie held several positions, including Customer Experience Team Lead at Sophia Webster, where management of daily team activities and escalation handling was essential. Sophie's career also includes serving as Core Customer Service Team Leader and Customer Service Team Leader at Cult Beauty, where leadership of a dedicated team enhanced customer engagement across multiple platforms. Earlier roles featured a position as Client Success Team Leader at Brandpath X DHL and Assessment and Onboarding Team Coach at ASOS.com, emphasizing team management and performance improvement. Educational qualifications include A-Levels in Business Studies, Geography, and Photography from St Clement Danes School.
This person is not in the org chart
This person is not in any teams
This person is not in any offices