Liam McGlynn is an experienced technology executive with a robust background in IT Service Management (ITSM) and strategic consulting. Currently serving as the Associate Vice President and Global Practice Head at Hexaware Technologies since May 2015, Liam focuses on establishing and enhancing IT Service Management practices globally. Previous roles include Managing Consultant at Fruition Partners, where Liam provided ITSM consultation leveraging ServiceNow, and Deputy General Manager at HCL Technologies, specializing in optimizing various ITSM processes. Earlier positions included leadership roles at ITSM Leadership, Enterprise Management Associates, and Washington Mutual, where significant contributions included automation initiatives that notably reduced operational costs. Liam holds a B.S. in Business Management from the University of Phoenix and has a foundational education from the Massachusetts Institute of Technology and Boston Latin School.
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