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Karmen Lau is an experienced administrative professional with a strong background in receptionist duties, customer service, and project administration. Currently serving as a Receptionist at Helsinn Group since January 2021, Karmen is adept at operating busy switchboards, managing visitor protocols, and ensuring smooth communication. Previous roles include Store Administrator at Designist, Billing Project Administrator at Trane Technologies, and various customer service positions at GiftsDirect.com. Karmen's experience also encompasses roles in data administration and support for mortgage rate switch projects at permanent tsb, along with a background in tourism marketing at The National Concert Hall in Dublin. Karmen holds a Bachelor of Arts in Tourism and Travel Services Management from Technological University Dublin, a certificate in Programming from Dublin Business School, and a Foundation Diploma in Travel & Tourism from Coláiste Íde Senior College.