Chinara McIntosh, CSM, is a seasoned professional in customer success and operations management, currently engaged in Delivery System Engagement at Healthfirst since December 2022. Previous experience includes roles as a Customer Success Account Manager at Alto Pharmacy and Oscar Health, where notable accomplishments included streamlining onboarding processes and managing diverse client portfolios. Chinara has also served as a Business Analyst in Client Services at Brown Brothers Harriman, where payroll savings and efficiency improvements were achieved. Furthermore, roles at Call9 involved cross-functional collaboration to enhance service quality and vendor relationships. With a background in human resources management at Macy's and Target, Chinara has demonstrated expertise in team development and operational oversight. Educational credentials include a Bachelor's degree from Stony Brook University in Political Science and Government, Sociology.
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