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Patrick Johnson is a seasoned Implementation and Support Engineer with extensive experience in the telecommunications industry. They have held notable positions, including Senior Principal PS Consultant at Genesys, where they design, implement, and support multi-region fault-tolerant voice networks. Previously, Patrick worked as a Senior Solutions Engineer at ConvergeOne and a Practice Engineer at VDS, demonstrating expertise in integrating various systems and managing complex communication solutions. Patrick holds a diploma in Telecommunications Systems Management from Midlands Technical College, which complements their robust technical skills and project management capabilities.