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Ani Mihaylova is a skilled professional with diverse experience in various roles across multiple industries. Currently serving as a Review Operations Specialist at Frontiers since December 2021, Ani previously worked as a Civil Servant at HM Revenue & Customs and held positions such as Customer Service Specialist at Booking.com and Commis de rang at Hotel Eden, Dorchester Collection. A background in language and translation is evident from freelance work at TraduServizi and as an Ads Evaluator for Lionbridge, where Ani focused on improving online advertisement quality. In hospitality, Ani held a managerial role at Tempio di Bacco and started a career in customer service as a receptionist with Best Western International. Educational background includes a Master in Management of Tourism from the University of Rome Tor Vergata and a Bachelor of Arts in Applied Linguistics from St. Cyril and St. Methodius University of Veliko Tarnovo, complemented by participation in an Erasmus Exchange Programme.