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Patricia Bautista is the Director of Operational Shared Services at Focus Services, where they leverage over 10 years of experience in optimizing workforce strategies and enhancing operational efficiency. Having held various roles in workforce management, including Global Scheduling & Forecasting Specialist at TELUS International, they have a proven track record of developing comprehensive workforce plans that align with business objectives. Patricia is currently pursuing degrees in Leadership and Entrepreneurship at both Northern Michigan University and Georgetown University, while holding a bachelor's degree in Psychology from Universidad Tecnológica de El Salvador. Their leadership approach is people-centered, focusing on team dynamics and professional growth to foster high-performing teams.