Victor Sachs serves as the SVP of Global Customer Care and Digital Transformation at First Advantage, focusing on innovating the Background Screening industry through automation and a Customer First approach, which has garnered four Stevie awards in two years for excellence in Customer Care. Prior to this role, Victor was the VP of Global Escalations and Critical Incidents at Salesforce, overseeing incident management across all cloud products. At Hewlett Packard Enterprise, Victor held the position of VP, Head of Customer Service and Support, earning multiple awards for exemplary service and managing a significant P&L. Previously, Victor worked at HP in various leadership capacities, including managing global customer service solutions and driving corporate separations. Earlier experience includes roles at Dell and Andersen Consulting, establishing a strong foundation in technical support and consulting within the IT sector. Victor holds MBA degrees from Concordia University and McGill University, specializing in Strategy, Marketing, and Business Law.
This person is not in any teams
This person is not in any offices