First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. 

Information Technology

First Advantage

First Advantage's headquarters in Atlanta, GA, United States

Scott Staples

Douglas Nairne

Bret Jardine

Akshaya Mehta

Elizabeth Price

Irina Kovach

Joy Henry

Charlie Oyler

Steven Marks

Beth Price

Joelle Smith

Judith Sim

Bridgett Price

John Rudella

James L. Clark

Joseph Osnoss

The Engineering and IT team at First Advantage is responsible for developing, maintaining, and enhancing the company’s technological infrastructure and software solutions that underpin their comprehensive background check services. This includes full-stack development, backend engineering, cloud infrastructure management, quality assurance, software delivery, and site reliability. The team works collaboratively to ensure the company's products and services are robust, secure, and scalable, providing efficient and reliable solutions to clients.

Engineering and IT

The Customer Success and Customer Care Team at First Advantage focuses on enhancing the satisfaction and retention of clients through exceptional support and proactive relationship management. They provide comprehensive assistance, address client inquiries, and ensure seamless integration of First Advantage's background check solutions. This team plays a pivotal role in driving customer loyalty and optimizing the user experience by delivering innovative solutions and maintaining high standards of service.

Customer Success and Customer Care

The Finance Team at First Advantage is responsible for managing the company's financial health and operational efficiency. This includes budgeting, forecasting, financial reporting, managing accounts payable and receivable, overseeing tax and compliance, and providing strategic financial insights to support global operations. The team ensures that both financial practices and economic strategies align with the company's objectives of delivering comprehensive background check solutions and maintaining compliance.

Finance Team

The Customer Success and Sales team at First Advantage specializes in driving client satisfaction and business growth. They manage client relationships, develop strategic sales initiatives, and ensure the successful implementation of background check solutions. This team is pivotal in maintaining compliance, reducing risks, and enabling confident decision-making for employers and housing providers. Through proactive support and strategic account management, they ensure long-term client success and loyalty.

Customer Success and Sales

The Operations Team at First Advantage is responsible for overseeing and optimizing the company's background check processes and ensuring efficient service delivery. Key functions include managing operational workflows, enhancing data accuracy, supporting compliance requirements, integrating tax and fleet services, and driving continuous improvement initiatives. This team also collaborates with other departments to ensure operational excellence and customer satisfaction while maintaining alignment with strategic objectives and regulatory standards.

Operations Team

The Product Management Team at First Advantage focuses on developing, refining, and overseeing the suite of background check and compliance products. This team collaborates closely with marketing, sales, and technical departments to ensure product offerings meet market demands and regulatory standards. They are responsible for driving product strategy, innovation, and execution globally, with specialized attention to different regions such as APAC and EMEA.

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First Advantage

Org chart

Board & advisors

Teams

Engineering and IT

Customer Success and Customer Care

Finance Team

Customer Success and Sales

Operations Team

Product Management Team

Offices

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First Advantage

Org chart

Board & advisors

Teams

Engineering and IT

Customer Success and Customer Care

Finance Team

Customer Success and Sales

Operations Team

Product Management Team

Offices

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