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Omar Samir Eidaros

Genesys Support Engineer

Omar Samir Eidaros is a skilled professional in the field of telecommunications and engineering, with a Bachelor's degree in Electrical, Electronics, and Communications Engineering from Menoufia University and a Diploma of Education in Software Engineering from the Information Technology Institute. Notable experience includes participation in the Digital Egypt Youth training program at the National Telecommunication Institute, as well as an Optical Fiber Training course. Omar has served as a Trainee in the InnovEgypt program focused on innovation and entrepreneurship, and has completed HCNA Routing & Switching training with Huawei. Professional roles include Drive Test Engineer at RED Telecom, where responsibilities involved measuring coverage and quality of service for network projects, and currently serving as a Genesys Support Engineer at Etisalat Egypt, providing technical support and operational monitoring for multi-channel contact center environments.

Location

Cairo, Egypt

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