Rakesh Kanaujiya is a Genesys Contact Center Specialist with over 7 years of experience, including 5 years focused on Pure Engage and 2 years in Genesys Cloud. Currently a Senior Support Engineer at CSInfocomm Pvt Ltd, Rakesh leads the deployment and support of Genesys Engage and Cloud CX solutions for enterprise clients. They have a strong background in IVR design, routing, campaign management, and cloud migration, particularly within the BFSI sector. Rakesh holds a Bachelor of Engineering degree in Electronics Engineering from the University of Mumbai.
Location
Mumbai, India
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