Sebastian Sanchez is an experienced IT professional currently serving as a Principal Escalation Engineer at Cloud Software Group since November 2022, and previously as Lead Escalation Engineer at Citrix since June 2014. With a strong background in resolving complex customer issues, Sebastian has held various roles at Citrix including Senior Escalation Engineer and Senior Technical Support Engineer, where responsibilities included providing customer service for Citrix virtualization products and achieving performance metrics. Earlier in the career, Sebastian worked as IT Manager at Summit Dental Systems, focusing on hardware and software upgrades, network maintenance, database administration, and application development that improved productivity. Educational qualifications include a Master's of Science in Management of Information Systems from Keller Graduate School of Management of DeVry University and a Bachelor's of Science in Computer Information Systems from DeVry University.
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