Pedro Ferreira is a highly experienced IT professional with a focus on escalation engineering. Currently serving as a Principal Escalation Engineer at Cloud Software Group since November 2022, Pedro previously held various positions at Citrix from September 2014 to March 2023, including Lead Escalation Engineer, Senior Escalation Engineer, and Technical Support Engineer, where responsibilities included developing automated customer simulations and managing complex technical cases. Earlier roles include IT Technician at Stiles and Associate Engineer at FedEx Express, along with experience as a Microsoft Office 365 Support Engineer at Teleperformance. Pedro Ferreira holds an Associate's degree in Computer Science from Broward College.
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