Wendy Simonetti Martinez is a seasoned professional in customer success and client management with extensive experience in the technology and data sectors. Currently serving as a Senior Customer Success Manager at Capacity since March 2025, Wendy facilitates team productivity and knowledge empowerment following the company's merger with Lucy. Prior to this role, Wendy was a Senior Customer Success Manager at Lucy AI from July 2018 to March 2025, contributing to the evolution of an AI-powered knowledge platform tailored to client needs. Wendy's earlier career includes positions as Manager of Client Support at The Nielsen Company, Analyst II Healthcare at NM Incite, Account Manager at Nielsen Online, and Client Services Representative at Nielsen//NetRatings. Wendy's academic credentials include studies at West Chester University of Pennsylvania, New York University, and the University of Valencia.
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