Joyce H. is a seasoned operations leader with extensive experience in managing service delivery and client relationships. As the Director of Operations at bswift since June 2019, Joyce oversees 15 client alignments with an annual recurring revenue of over $18 million, implementing technology improvements to enhance service delivery. Previously, Joyce held a Service Delivery Manager role at Conduent HR Services, where performance was driven to meet service level agreements with accountability exceeding $3 million. Joyce's earlier roles included leading continuous improvement initiatives and managing large teams at Conduent, and overseeing project and technical documentation at Xerox. With a background in personal benefits representation at both ACS and Ford Motor Company, Joyce has developed a comprehensive skill set in operations management and client advocacy.
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