B2X offers manufacturers, insurances, carriers, and retailers with customer care services for mobile devices and other consumer electronics.

Business Intelligence

Software

Alfons Krauthausen

Sander Nijssen

Dr.-Ing. Hendrik Elsäßer

Konrad Szombara

Nguyen Nguyen

Thomas Skorzewski

Simon Dunn

Do Nam Trung

Andrew Humphries

René Schuster

Hendrik Brandis

Hans-Dieter Koch

Karim Barkawi

The Operations Management team at B2X is responsible for overseeing and optimizing the delivery of customer care services for mobile devices and consumer electronics. This team coordinates logistics, manages service delivery, and ensures efficient operations across various regional centers. By focusing on process improvement and cross-department collaboration, they enhance service quality and customer satisfaction.

Operations Management

The Leadership Team at B2X is responsible for setting the strategic direction of the company and ensuring alignment across global operations. Comprising seasoned executives from various regions, they drive business development, foster partnerships, and enhance customer care services in the mobile and consumer electronics markets. Their collective expertise guides the company in navigating market trends and achieving growth objectives.

Leadership Team

The Human Resources team at B2X focuses on cultivating a high-performing workforce to support the company’s diverse customer care services. They manage recruitment, employee relations, and talent development across various regions, including APAC and Peru, ensuring alignment with strategic business goals. By fostering a positive organizational culture and supporting employee engagement, they enhance the overall effectiveness of B2X’s operations in the consumer electronics sector.

Human Resources

The Supply Chain and Logistics team at B2X is responsible for optimizing the flow of materials and products across the supply chain to ensure timely and efficient delivery of customer care services for mobile devices and consumer electronics. This team oversees procurement, manages supplier relationships, and coordinates logistics operations, all aimed at enhancing operational efficiency and supporting the company's commitment to excellent customer service.

Supply Chain and Logistics

The Sales and Business Development team at B2X is responsible for driving revenue growth by establishing and nurturing relationships with manufacturers, insurance companies, carriers, and retailers. They identify new market opportunities, tailor customer care solutions to meet client needs, and strategically expand B2X's footprint in Europe and APAC, ensuring a strong competitive presence in the customer care services industry for mobile devices and consumer electronics.

Sales and Business Development

The Finance and Accounting team at B2X is responsible for managing the company's financial health, overseeing budgeting, forecasting, and financial reporting. They ensure compliance with regulations and optimize cash flow through effective treasury management. Their expertise supports strategic decision-making to enhance profitability and sustain growth in the customer care services sector for mobile devices and consumer electronics.

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B2X

Org chart

Board & advisors

Teams

Operations Management

Leadership Team

Human Resources

Supply Chain and Logistics

Sales and Business Development

Finance and Accounting

Offices

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B2X

Org chart

Board & advisors

Teams

Operations Management

Leadership Team

Human Resources

Supply Chain and Logistics

Sales and Business Development

Finance and Accounting

Offices

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