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Mez Patel is the Head of Client Operations with 15 years of experience in the online benefits industry, specializing in process optimization and operational efficiency across the UK and EMEA regions. They have successfully managed multinational projects, implementing innovative solutions that enhance customer satisfaction and drive sustainable growth. In previous roles, Mez served as EMEA Implementation Manager at Aon Employee Benefits and has held various positions at organizations such as Staffcare Ltd and Roche. They are committed to leveraging technology and data-driven strategies to solve complex challenges while fostering continuous improvement within their teams.