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Rosanna Allen is an accomplished professional in client services with extensive experience at IT Governance Ltd, where Rosanna has held multiple roles since April 2011, progressing from Customer Service Executive to Head of Client Services. Prior to that, Rosanna worked as an In-Game Support Representative at Blizzard Entertainment from October 2009 to March 2011. Rosanna holds a degree in Italian and Spanish from The University of Bristol, complemented by additional studies at Alma Mater Studiorum – Università di Bologna.