Fermin Marquez is an accomplished executive with extensive experience in operations, risk management, and business transformation across various industries. At Zurich Insurance Company Ltd since September 2010, Fermin serves as the Regional Head of Operations, Local COO, Chief Risk Officer, and Head of Business Transformation, overseeing critical functions such as IT, policy administration, customer experience, and operational excellence. Previous roles include F&A BPO Delivery Project Executive at BP, where Fermin managed an offshore outsourcing center and led improvement initiatives, and Associate Partner at IBM, focusing on financial management transformation projects. Fermin's career also includes significant contributions at PwC and KPMG in management consulting and project management. Academic credentials include an MBA from the University of Buenos Aires and executive education from MIT Sloan and IMD.
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