ÂÜÀòÂÒÂ×

Heather Triplett (Ayer) is a seasoned customer experience builder and leader, with extensive expertise in customer success management and operations. Currently, they serve as the Senior Director of Customer Experience at Zscaler. Previously, Heather held various leadership roles, including Director of Customer Success at Red Canary and Head of Customer Success at Silo. They have a BA in Psychology and Social Behavior from the University of California, Irvine, and have also studied Spanish Language and Literature at the Universitat de Barcelona. Heather is committed to creating customer-centric strategies that drive retention and revenue growth.