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Murray J. currently serves as the Head of Complaints and QA at Zilch, a role they began in 2025. Previously, Murray held various positions, including Global Lead at Wise in 2023, Complaints Global Senior Lead, and IVA specialist at StepChange Debt Charity in 2015. Their extensive background includes roles at Barclays Corporate & Investment Bank and as a Complaint Manager at Nationwide Building Society from 2017 to 2020, among others. Murray also gained experience as an Investigator at the Financial Ombudsman Service between 2021 and 2022, showcasing a strong focus on compliance and customer satisfaction throughout their career.