Zai Wei T. is a Senior Technical Architect at Zendesk since July 2019, specializing in advisory services and end-to-end implementation of the Zendesk Suite for APAC customer accounts. Responsibilities include guiding customer onboarding, optimizing user experience, leading technical solution design, and creating technical documentation for custom applications. Zai's prior experience includes roles at Accenture as a Digital Business Integration Analyst, focusing on digital transformation and API integration for financial services, and various positions involving technical consultancy and software development across multiple organizations. Zai holds a degree from Singapore Polytechnic, completed in 2017.
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