Sam Grapes (Horne) is an experienced professional currently serving as the Manager of Technical Account Managers at Zendesk since June 2021, where the focus is on optimizing value for Premier Enterprise clients within their IT application stack. Prior to Zendesk, Sam Grapes held various leadership roles at IBM from January 1995 to June 2021, including managing technical teams and client care across diverse regions in Europe, the Middle East, and Africa. With a strong background in client satisfaction and support processes, Sam Grapes has also contributed to product lifecycle management and marketing efforts in earlier roles at IBM. Educational qualifications include a Diploma in Business Administration from Henley Business School, a Practitioner in Systemic Coaching and Constellations, and a BA Hons in French and Italian from Cardiff University.
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