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Rachel Kirwan is an experienced marketing professional currently serving as the Global Outreach Manager at Zendesk since November 2021, previously holding roles as a Senior Campaign Marketing Specialist and Engagement Marketing Specialist. At Zendesk, Rachel collaborated with Regional Marketing Managers to drive pipeline generation through targeted email and phone campaigns across EMEA regions and managed a library system within Outreach. Prior experience includes serving as a Customer Account Executive at Nitro, Inc., where Rachel focused on account growth and product adoption, and as a Global Deal Desk Coordinator managing order processes via Salesforce.com. Earlier, Rachel interned at Electric Ireland, leading B2B marketing campaigns and managing industry events. Rachel holds a B.Sc. in Marketing from Technological University Dublin and a Professional Diploma in Project Management from UCD Professional Academy.