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Gabriela Craciun is a seasoned Customer Success Manager with extensive experience in customer experience and account ownership within the SaaS and B2B sectors. They have held roles in financial consulting, project management, and customer support, most recently as a Senior Customer Support Representative at Yardi, where they manage a significant volume of cloud platform cases. Gabriela has also dedicated time to personal development counseling since 2009, utilizing NLP techniques to assist clients with goal-setting and managing change. They hold multiple degrees, including a Master's in Counseling and Psychological Interventions from Universitatea „Babeș-Bolyai” din Cluj-Napoca and a Bachelor's in Psychology from Universitatea de Vest „Vasile Goldiș” din Arad.